About Us
Broadbeach Medical Centre is one of the longest standing medical clinics on the Gold Coast, with over 30 years' experience. Gold Coast Women’s Health has been the base for family planning on the Gold Coast for over 40 years.
Regardless of your needs, our professional and fully qualified team across BBMC and GCWH can assist. Together, we specialise in providing premium quality care to families and individuals alike.
Practice Hours
Our practice provides access to your doctor from Monday to Friday. We believe that having your own doctor is important to your health and where possible, we try to maintain this important interaction. Please note we are closed on weekends and public holidays.
Finding Us
Broadbeach Medical Centre & Gold Coast Women's Health is conveniently located in the central hub of Broadbeach, inside The Oasis shopping centre.
The Oasis Car Park is open 24hours, and undercover car parking is available onsite with three-hours free parking for visitors and patients.
Car park entrances are from either Victoria Avenue or Charles Avenue
Appointments
If you would like to schedule an appointment, please contact us on (07) 5531 6344 or you can make a quick and easy appointment through our website. Simply click on the "Book Now" tab.
A standard appointment is 10 minutes. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment. Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. You can learn more by visiting our fees page.
Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Appointments are held aside for urgent consultations and sick children. We are always happy to accommodate walk-ins where possible.
Please be aware that we require you to present photo ID if you are not able to provide a valid Medicare card.
Our Team
Here at Broadbeach Medical Centre and Gold Coast Women's Health, our team is committed to ensuring that you receive the best care possible which is why all of our staff members are highly experienced in the medical environment.
Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services.
At Gold Coast Women's Health you will find friendly doctors who have an interest in all areas of health that relate to women, from the start of puberty and periods through to menopause and beyond.
We love to receive feedback on our performance and suggestions as to how we can improve our services to better assist our patients.
Your Personal Information
All new patients are asked to complete a registration form prior to the first consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. To view our Privacy Policy, click here.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.
Cancellations
Due to a high demand for appointments at Broadbeach Medical Centre & Gold Coast Women's Health, we do ask that if for any reason you are unable to attend, please notify us a minimum of two hours before your appointment. This will allow others the opportunity for an appointment with their doctor. In some cases we may charge a fee for cancelled or missed appointments.
Home Visits
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
After Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Results and Reminders
All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor is required to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.
We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Repeat Prescriptions, Certificates or Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, or referral letters.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.
Telephone Calls
You can contact the practice by calling us during surgery hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.
Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist, however, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.
Should a general message be conveyed from reception to a doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be triaged by our nurse. All other issues will be triaged accordingly by our receptionist or nurse. For all medical emergencies, please dial 000.
Electronic Communicatons
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Interpreter Service
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS (National Auslan Interpreter Service) for our deaf patients.